Home -> Company -> Code of conduct

Code of conduct

To be a player within the industry it is mandatory to systematically define one's guidelines and principles. Successful leadership at esz is driven by our "code of conduct": The sole base to the quality management system within our organisation.

Customer orientation
Key factor to our success is customer satisfaction. Therefore it is considered most vital to monitor recent and future developments in order to maintain an outstanding level of customer service. Thus, we concentrate all our energy in

Customer requirement
Customer requirement is determined by availability. At esz we reply to all enquiries within 24 hours of time. Hours of operation are 8.00 to 17.30, Monday through Friday.

Complaint Management
Any form of complaint is a top priority to anyone esz. Every single matter will result in a thorough analysis and may even lead to alterations within the quality management system.

Friendliness
We work hard to keep up our oral and written communication skills.

Transparency
Our main objective is to address a customer in a pro-active manner. Abbreviations or absurd terminology are inconsistent with our "code of conduct".

Quality objective
The quality management system within our organisation is a "work in progress". Any measure will be taken to constantly assess and optimise the existing quality management system.